Shipping, Returns & Policies

Last updated: November 3, 2026

This page explains how we ship orders, how returns and refunds work, how we handle your information, and the terms that apply when you buy from Hendricks Flight Gear.

Shipping

Order processing time

Orders placed before 2:00 p.m. Pacific Time on a business day are usually shipped the same day. Orders placed after that time, or on a weekend or holiday, ship the next business day. Most orders are processed within 1–2 business days. If there will be a significant delay, we will contact you by email or telephone.

Shipping methods

Domestic United States orders ship by USPS Priority Mail flat rate, using the smallest envelope or box that safely fits your order. The flat rate price is calculated from the total weight of your cart and shown at checkout. International orders are quoted live carrier rates at checkout based on destination and package weight.

Shipment confirmation and tracking

You will receive a shipment confirmation email once your order has shipped, including your tracking number. Tracking numbers normally become active within 24 hours.

Customs, duties and taxes

Hendricks Flight Gear is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, import fees) are the responsibility of the customer. Orders shipped outside the United States require a Tax ID / VAT Number at checkout.

Damaged or lost shipments

If your order arrives damaged, please keep all packaging materials and the damaged goods, and contact the carrier to file a claim. Contact us as well and we will help you resolve it.

Returns & Refunds

Return window

You may return an item within 30 days of delivery.

Damaged, defective or incorrect items

If an item arrives damaged, is defective, or is not what you ordered, we will replace it or refund it in full, including the original shipping cost. We cover the cost of return shipping in these cases. Contact us before sending anything back so we can arrange it.

Other returns (change of mind)

Items returned for any other reason are refunded less the original shipping cost and a 20% restocking fee. Items must be unused and in their original packaging to qualify for this refund.

Used or opened items

Items that have been used, or are not returned in their original packaging, may still be refunded at our discretion, based on the condition of the item and less the cost of shipping and any restocking fee that applies.

Custom and personalized items

Custom or personalized items are not returnable for change of mind, but are still covered by the damaged or defective policy above.

How to start a return

Email hscsewfltgear@gmail.com with your order number, the item(s) you want to return, and the reason. We will reply with return instructions. Please do not ship an item back without contacting us first.

Refunds

Refunds are issued to the original payment method through PayPal after we receive and inspect the returned item. Your bank or PayPal may take additional time to post the refund to your account. Shipping charges are refunded only for damaged, defective or incorrect items.

Exchanges

Exchanges follow the same process as returns. Contact us and we will arrange a replacement, subject to stock availability.

Privacy Policy

Information we collect

• Order information: your name, billing and shipping address, email address, telephone number, the items you ordered, and any Tax ID / VAT Number required for international orders.
• Payment information: payments are processed entirely by PayPal. We do not receive or store your card number.
• Messages: the content of any email or contact form message you send us.
• Technical information: standard web server logs (IP address, browser type, pages requested, timestamps) used for security and troubleshooting.
• Session cookie: a single PHPSESSID cookie that keeps your cart and, for staff, an admin login working.

How we use your information

• To process, pack, ship and track your order.
• To send order confirmations, shipping and tracking notices, and replies to your questions.
• To handle returns, refunds and warranty claims.
• To detect and prevent fraud and abuse.
• To meet our legal, tax and accounting obligations.

Cookies and tracking

We use a session cookie to operate the shopping cart and admin login. We do not run advertising trackers, social media pixels or third-party analytics on this site, and we do not use cookies to build advertising profiles.

Who we share information with

We share only what is needed to complete your order:

• PayPal — to process your payment and issue refunds.
• Shippo and the shipping carrier — your name, address, telephone number and order details, so a label can be created and the parcel delivered.
• Our email and hosting providers — to deliver order emails and run the site.

We do not sell, rent or trade your personal information.

How long we keep information

We keep order records for as long as needed to fulfil the order, honour returns and warranty claims, and meet tax and accounting requirements. When they are no longer needed, we delete or anonymise them.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, subject to records we are legally required to keep. Email hscsewfltgear@gmail.com and we will respond. Order confirmation links are private and tokenised; please do not share them.

Security

This site is served over HTTPS. Admin passwords are stored as one-way hashes, admin sessions are regenerated at login, and access to order and payment data is limited to staff who need it.

Children

This site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page, with the date shown at the top.

Terms & Conditions

Acceptance

By placing an order on this site you agree to these terms. If you do not agree, please do not place an order.

Products, availability and descriptions

All products are subject to availability. We try to describe and photograph items accurately, but colours, finishes and packaging may vary slightly. We may correct errors in descriptions or pricing at any time.

Pricing

All prices are in US dollars. Shipping is calculated at checkout. If a product is listed at an incorrect price, we may cancel the order and refund you in full rather than ship at the wrong price.

Orders and acceptance

Your order confirmation email acknowledges that we received your order; it is not our acceptance of it. We may refuse or cancel an order because of stock availability, a pricing or description error, suspected fraud, or a shipping restriction. If we cancel, we refund any payment received.

Payment

Payment is handled by PayPal. Orders are shipped after payment has cleared. You are responsible for any currency conversion or payment fees charged by your bank or PayPal.

Risk and title

Risk of loss passes to you when the parcel is delivered to the carrier. Title passes when we receive full payment. Report damaged or lost shipments as described in the Returns section above.

International orders

You are responsible for customs duties, taxes, import fees and for complying with the import rules of your country. Orders that are refused at customs are handled under the returns policy.

Intellectual property

The text, photographs, logos and design of this site belong to Hendricks Flight Gear and may not be copied or reused without permission.

Limitation of liability

To the fullest extent permitted by law, our liability for any claim relating to a product is limited to the amount you paid for that product. We are not liable for indirect or consequential loss. Nothing in these terms excludes rights you have under consumer law that cannot be excluded.

Governing law

These terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-law rules.

Changes to these terms

We may update these terms from time to time. The version posted on this page when you place an order is the version that applies to that order.